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Terms & Conditions

By using the services offered on codicilglobal.com.my the user agrees to the terms mentioned herewith :

  • The user should carefully read the description of products, shipping declaration, and destination information before placing the order.
  • We reserve the right to change the price of any product, without prior notice.
  • Any Defect found in products should be reported by the recipient or the sender within 48 hours of receiving the product. In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. 
  • On occasions, owing to the number of orders, the order might be delivered before or after the selected date.
  • codicilglobal.com.my and its partner websites may bring out different promotions from time to time. Customers are requested to note that in one order – only one promotion can be applied and not more than one.
  • If the selected courier does not have the service for the destination, an alternative courier will be selected which serves the destination.
  • All deliveries are done during the day time between 10 AM to 10 PM.  Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall or any other non-permanent place. Products that are delivered by hand can be delivered to any address given by you.
  • The Billing name which you have entered is the name that will be disclosed to the recipient. In case the name which will go with the products is different than the Billing name, please email us the Billing Name after you complete the order. For deliveries to business addresses, if the recipient is not available at the time of delivery or he/she is not coming personally to receive the order, we will deliver the order to the security or another office staff. It will be the responsibility of the recipient to collect the same from the office staff or security.
  • We reserve the right to cancel/modify any order without providing any reason. This is regardless of whether the payment has been confirmed/received. A complete refund for the canceled orders and differential refund for the modified orders will be processed. A refund can take sometimes up to 7 days to effect.
  • For orders in which the problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. 
  • The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject/cancel the registration without providing any reason whatsoever.
  • We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their cards when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
  • We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, the act of God, or for any reason that is beyond our control. For such orders, a complete refund will be provided.
  • The user confirms that he/she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
  • Complaints received after 48 hours of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 48 hours of the shipment/delivery date.
  • Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available, etc. However, you will get a 100% refund of your money. 
  • No claim of whatsoever nature under any circumstances will be tenable other than the claim for a 100% refund of payment made. All such claims if any, are to be raised within 48 hours of delivery /non-delivery.
  • Due to unavoidable circumstances, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
  • The price displayed on the website includes MRP, Service Cost, Bank Processing Charges, and other commissions. For certain interior cities, an additional delivery charge will be applicable. The details of the charges will be shown at the time of placing the order.
  • Please contact Mail codicilglobal@gmail.com for further clarification on any issues related / non-related to the terms and conditions.
  • The customer is requested to report any issue regarding products within 48 hours of delivery.
  • If delivered items are found damaged, please inform customer care within 48 hours.